Terms of Service

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Agreement to Terms

By accessing and using the Pizza Riamazarin website (pizzariamazarin.co.uk) and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Company Information

Pizza Riamazarin Ltd
Registered in England and Wales
Company Number: 12345678
Registered Address: 123 High Street, London, W1A 1AA
VAT Number: GB123456789

3. Services Provided

We provide online ordering and delivery services for pizza and related food items from our UK locations. Services are subject to availability and may vary by location.

4. Account Registration

4.1 Account Creation

  • You must be at least 16 years old to create an account
  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must not share your account credentials

4.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

5. Ordering and Payment

5.1 Order Placement

  • All orders are subject to acceptance by us
  • We reserve the right to refuse any order
  • Prices are in British Pounds Sterling (GBP) and include VAT
  • Menu items and prices are subject to change without notice

5.2 Payment

  • Payment must be made at the time of order
  • We accept credit/debit cards, PayPal, and Apple Pay
  • Payment information is processed securely by third-party providers
  • All transactions are subject to fraud screening

5.3 Pricing Errors

If we discover a pricing error after your order, we will contact you to either cancel the order or charge the correct amount.

6. Delivery

6.1 Delivery Terms

  • Delivery is available to addresses within our service areas
  • Estimated delivery times are approximate and not guaranteed
  • Delivery fees vary by location and order value
  • Minimum order values may apply

6.2 Delivery Responsibilities

  • You must provide accurate delivery information
  • You must be available to receive the delivery
  • We are not responsible for orders left at incorrect addresses
  • Failed deliveries due to customer unavailability are non-refundable

6.3 30-Minute Guarantee

We strive to deliver within 30 minutes. If we exceed this time (excluding exceptional circumstances), you may be eligible for a discount or free item on your next order. This guarantee does not apply during peak times, adverse weather, or circumstances beyond our control.

7. Cancellations and Refunds

7.1 Cancellations

  • Orders can be cancelled within 5 minutes of placement for a full refund
  • After preparation begins, orders cannot be cancelled
  • Contact us immediately if you need to cancel

7.2 Refunds

Refunds may be issued for:

  • Incorrect orders
  • Quality issues with food
  • Non-delivery of order

Refunds must be requested within 48 hours. We reserve the right to request photographic evidence for quality complaints.

7.3 Refund Processing

Approved refunds are processed within 5-10 business days to the original payment method.

8. Food Allergies and Dietary Requirements

While we provide allergen information, we cannot guarantee that our products are completely free from allergens due to shared preparation areas. If you have severe allergies, please contact the store directly before ordering.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Pizza Riamazarin Ltd and protected by UK and international copyright laws. Unauthorized use is prohibited.

10. User Conduct

You agree not to:

  • Use our services for illegal purposes
  • Attempt to hack or interfere with our website
  • Place fraudulent orders
  • Abuse our staff or delivery drivers
  • Post false or defamatory reviews

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the value of your order
  • We are not responsible for delays caused by circumstances beyond our control

Nothing in these terms excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold Pizza Riamazarin Ltd harmless from any claims, damages, or expenses arising from your violation of these terms or misuse of our services.

13. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including natural disasters, strikes, pandemics, or government restrictions.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms:

Email: [email protected]
Phone: +44 20 1234 5678
Post: Legal Department, Pizza Riamazarin Ltd, 123 High Street, London, W1A 1AA

18. Dispute Resolution

We are committed to resolving disputes amicably. If you have a complaint, please contact our customer service team first. If unresolved, you may refer the matter to:

Alternative Dispute Resolution (ADR) provider:
The Retail Ombudsman
Website: retailombudsman.org.uk